Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new casino for us to look at? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to information on a brand featured on the site, including terms attached to a welcome offer
- Suggestions for casinos not on GamStop that we haven't yet covered
- General questions about how we assess and rank the sites listed on our main casino comparison page
- Feedback on your own experience with a listed operator, positive or negative
- Queries about our editorial process, disclosure or how the site is run — more on that in About Us
What we can't do
We're an independent comparison site, not a casino operator, payment processor or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or intervene in a disagreement between you and a specific brand — those matters have to go through the casino's own support team or, where relevant, the licensing authority named in their terms.
If you're contacting us about managing your gambling rather than a query about the site itself, our Responsible Gambling page has practical information and support options, and is a better starting point than an email to us.
Before you write in
A few checks that often save a back-and-forth:
- If your question is about bonus terms, wagering requirements or free spin conditions, check the offer details on the operator's own site first — these can change, and we always recommend confirming directly before you deposit
- If you're asking about eligibility or how GamStop and self-exclusion work in the UK, our non GamStop casinos guide covers this in detail, including how the scheme differs from licensed alternatives
- If it's a legal or account-specific matter, the operator's own support desk or the relevant licensing body will usually resolve it faster than we can
Editorial and commercial enquiries
If you represent a casino brand and want to enquire about being reviewed or featured, please use the same email address and include as much detail as you can about your licensing, payment options and player protections. Being featured on Non Gamstop Casinos does not guarantee a favourable review or a particular ranking position — our ratings, including the ones shown for brands like Betmica, Kikibet and Betninja, are based on the same criteria applied consistently across every operator we cover.
A note on our content
Everything on this site is intended as general information for adults in Great Britain researching casinos operating outside the GamStop self-exclusion scheme. It is not financial, legal or medical advice, and nothing here should be read as an endorsement to gamble. Please see our Terms and Conditions for the full detail on how the site is run and what it does and doesn't cover. All gambling content on this site is intended for readers aged 18 and over.